Shipping policy

Last updated: April 29, 2026

Order processing

Orders are typically processed within 3–7 business days unless otherwise noted on the product page or during release periods.

Because many Casa de Flor pieces are limited, made in small quantities, or prepared with special handling, processing times may vary.

Shipping timing

Once an order has shipped, delivery timing depends on the shipping method selected, destination, carrier operations, and seasonal demand. Estimated delivery dates are not guaranteed.

Domestic shipping

We currently ship within the United States. If you are interested in shipping outside our listed service areas, please contact us before placing your order.

Large, delicate, or special objects

Some objects may require special packaging, local delivery, white-glove coordination, or custom shipping arrangements due to weight, scale, or fragility. When applicable, this will be noted on the product page or communicated after purchase.

Shipping rates

Shipping charges are calculated at checkout unless otherwise stated. For certain large or specialty objects, shipping may be invoiced separately or arranged by direct communication.

Lost, delayed, or damaged shipments

Once an order has been handed to the carrier, transit delays may occur outside of our control.

If your package arrives visibly damaged, please photograph the packaging and item immediately and contact us at home@casadeflor.store within 48 hours of delivery.

If a package is marked delivered but cannot be located, please contact the carrier first and then reach out to us. We will do our best to assist, but we are not responsible for carrier errors, theft, or packages delivered to an incorrect address provided at checkout.

Address accuracy

Please review your shipping address carefully before submitting your order. Casa de Flor is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.