Refund policy

Last updated: April 29, 2026

Casa de Flor accepts returns of eligible items within 30 days of delivery.

Eligibility for Return

To be eligible for return, items must be:

unused
unburned
in original packaging
in the same condition in which they were received

Once a returned item is received and approved, a refund will be issued to the original payment method.

After 30 days from delivery, approved returns are eligible for merchandise credit only.

Non-Returnable Items

We do not accept returns for:

used or burned objects
items damaged through misuse, mishandling, or failure to follow care instructions
custom, commissioned, or special-order pieces
items marked final sale

Because many Casa de Flor vessels are sculptural and made in limited runs, slight variation in tone, texture, finish, or form is considered part of the nature of the object and not a defect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact home@casadeflor.store within 48 hours of delivery and include:

your order number
clear photos of the item
clear photos of the shipping packaging
a brief description of the issue

If approved, Casa de Flor will determine the appropriate resolution, which may include replacement, repair, store credit, or refund at our discretion.

Return Authorization

No returns may be sent without prior written authorization from Casa de Flor. Unauthorized returns may be refused and returned to sender.

If a return is approved, the item must be received within 10 days of return authorization, unless otherwise stated in writing.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the item arrived damaged.

Refund Method

Approved refunds are issued to the original payment method. Original shipping charges are non-refundable unless required by law.

Refill Service

For Los Angeles clients, select vessels may be eligible for refill upon inquiry. Refill service is separate from the return process and is subject to vessel condition and availability.